FAQ · AI Sommelier
AI Sommelier FAQ for Wine & Spirits Retailers
All your questions answered.
Turning online browsers into buyers with conversational AI built specifically for wine, spirits & beer e-commerce.
Do I need technical skills to set up the AI Sommelier?
No. We handle the entire setup. You give us access to your product catalog, we connect to your e-commerce platform and configure the AI Sommelier. In most cases you’re live within 7 days, with no coding required on your side.
How does the AI Sommelier sync with my product catalog?
We integrate with your existing e-commerce platform (Shopify, WooCommerce, custom APIs and others). The AI Sommelier only recommends wines, spirits and beers you actually have in stock, and prices update automatically when you update your store.
What does “unlimited conversations” actually mean?
Exactly what it sounds like. Whether you get 10 or 10,000 AI Sommelier conversations per month, your price stays at 299/month for the text plan. No usage caps, no “per conversation” fees, no surprise charges.
Can I cancel if the AI Sommelier isn’t working for us?
Yes. Pinpointed is a monthly subscription you can cancel anytime. There are no long-term contracts, no penalties and no hidden fees. If you’re not seeing value, you can simply stop.
How do I know if an AI Sommelier will work for my website?
Book a free demo. We’ll show you real conversations from live wine & spirits retailers, walk through your own product catalog and share the analytics dashboards that track click-through rate, spend vs. budget and revenue uplift. You’ll see exactly how it would work before you commit.
What makes Pinpointed AI Sommelier different from generic chatbots?
Pinpointed is built specifically for wine, spirits & beer retail. The AI Sommelier asks the same questions your in-store staff ask (food pairing, occasion, budget, preferences), then recommends directly from your live inventory – never from a generic catalogue. On top of that, you get detailed analytics on buying intent, upsell behaviour and missing products that standard chat widgets simply don’t provide.
Is there a setup fee for Pinpointed AI Sommelier?
No. The €299/month text plan includes everything: setup, integration, unlimited conversations, analytics and ongoing updates. There are no separate onboarding or configuration charges.
Will this work for a small independent wine shop?
Absolutely. Independent wine and bottle shops benefit most, because the AI Sommelier gives you “best salesperson” coverage on every page, 24/7. If you have regular online traffic and customers asking pairing or gift questions, the extra conversion and upsell typically more than pays for the subscription.
Does the €299/month price apply to multi-store retailers?
If you have a single product database with one API, the €299/month AI Sommelier price still applies. For retailers with multiple databases or complex multi-location inventory, we can discuss enterprise options and pricing during your demo.