FAQ
Turning browsers into buyers with conversational AI
Everything you need to know before you get started.
Frequently Asked Questions
Everything you need to know about getting started
Do I need technical skills to set this up?
No. We handle the entire setup. You give us access to your product catalog, we integrate the chatbot, and you’re live within 7 days.
How does the product catalog sync work?
We integrate with your existing e-commerce platform (Shopify, WooCommerce, custom APIs). The AI only recommends products you actually have in stock, and prices update automatically.
What does “unlimited conversations” actually mean?
Exactly what it sounds like. Whether you get 10 conversations or 10,000 per month, the price stays at 299. No hidden fees, no usage caps, no surprise charges.
Can I cancel if it’s not working?
Yes you can cancel anytime. No penalties, no questions asked. We only want to work with retailers who are seeing results.
How do I know if this will work for my website?
Book a free demo. We’ll show you the exact conversation flow, walk through the analytics, and answer your specific questions. You’ll see exactly what you’re getting before you commit.
What makes Pinpointed different from other AI Agents?
AI Sommelier is built specifically for wine and spirits retail. The AI Sommelier asks the same questions your in-store staff ask (food pairing, budget, preferences), then recommends from your inventory. Plus, you get weekly analytics showing buying patterns, upsell opportunities, and missing product alerts—data you can’t get anywhere else.
Is there a setup fee?
No. €299/month includes everything: setup, integration, unlimited support, and all features. No hidden costs.
What if I’m a small retailer—will this work for me?
Absolutely. If you get even 500 website visitors per month asking wine questions, Pinpointed pays for itself. Small retailers benefit most because you can provide sommelier-level service without hiring additional staff.
What if I’m a large retailer with multiple locations?
If you have one database with one API the 299/month price still applies. Contact us if you want to discuss enterprise features like multi-location inventory sync.