Intelligence that pays for itself
Your store closes at 9 PM. Your customers’ questions don’t. One monthly fee and here’s what it delivers.
One AI Sommelier. Three ways to deploy it.
All plans include the full engine: live-inventory recommendations, analytics, multilingual support and 24/7 availability.
Text AI Sommelier
Single store
- ✓Unlimited conversations — no monthly caps
- ✓Recommendations from your live inventory only
- ✓Food pairing, gifting, budget-based suggestions
- ✓Answers store questions: delivery, hours, returns
- ✓5 languages: English, French, German, Dutch, Italian
- ✓Analytics: AOV uplift, click-through, missing products
Voice AI Sommelier
Single store
- ✓Everything in Text AI Sommelier
- ✓Voice interface — customers speak, AI responds
- ✓Natural spoken conversation, not keyword commands
- ✓Same live-inventory recommendations, by voice
- ✓Multilingual voice responses
- ✓Ideal for gifting and high-consideration purchases
- ✓Priority support
Enterprise
Multi-location & chains
- ✓Everything in Voice + Text
- ✓Multiple locations under one account
- ✓Custom AI training for your brand and range
- ✓Direct integration with your existing platform
- ✓Dedicated onboarding and account management
- ✓Cross-location analytics and reporting
- ✓The more locations, the lower the per-store cost
We handle everything. You just approve it.
No IT project. No developer required. No disruption to your existing store. Here’s what getting started actually looks like.
We talk through your store
A 30-minute call to understand your platform, your product range, and what you want the AI to handle. That’s all we need from you.
We build and connect it
We configure your AI Sommelier and connect it to your live inventory. Works with Shopify, WooCommerce, Magento, or any custom platform.
It goes live. You watch the data.
Your AI Sommelier starts serving customers immediately. You get a dashboard showing conversations, clicks, and revenue impact from day one.
Your AI Sommelier knows your store as well as your best staff member
Based on 687 real customer conversations, online shoppers ask the same questions they’d ask in-store. Pinpointed handles all of them.
Recommendations
- ✓Food and meal pairing
- ✓Budget-based suggestions
- ✓Style and flavour preferences
- ✓Personalised gift suggestions
- ✓Live inventory only, nothing you don’t stock
- ✓Upsell nudges when customers are open to it
Store knowledge
- ✓Delivery times and options
- ✓Opening hours
- ✓Returns and refund policy
- ✓Discount codes and promotions
- ✓Click and collect availability
- ✓Order status enquiries
Analytics
- ✓Revenue and AOV uplift tracking
- ✓Product click-through rates
- ✓Missing product alerts
- ✓Peak hour activity patterns
- ✓Top customer questions log
- ✓Trending search terms by category
Your store closes. Your customers’ questions don’t.
A 30-minute call is all it takes to get started. We’ll show you exactly how it works on your store, answer any questions, and handle everything from there. No commitment required.