A guided sales experience built around your store
Pinpointed Custom turns your inventory, store knowledge, and retail expertise into an AI Sommelier that helps every online customer choose with confidence.
Three ways to bring your expertise online
Every Custom deployment is configured around your store, live inventory, customer questions, and commercial goals.
Custom Text
Managed AI Sommelier for a single store
- ✓ Unlimited customer conversations
- ✓ Recommendations from your live inventory
- ✓ Food pairing, gifting, budget, taste, and occasion guidance
- ✓ Answers questions about delivery, opening hours, returns, and orders
- ✓ Multilingual customer conversations
- ✓ Conversation, click, demand, and revenue analytics
- ✓ Managed setup and ongoing support
Custom Voice
Managed text and voice experience for a single store
- ✓ Everything included in Custom Text
- ✓ Natural voice conversations
- ✓ Customers speak normally rather than using keyword commands
- ✓ The same live-inventory recommendations through text or voice
- ✓ Multilingual spoken responses
- ✓ Designed for gifting, discovery, and high-consideration purchases
- ✓ Priority support and optimisation
Multi-location Custom
Retail groups, multiple markets, and tailored customer journeys
- ✓ Text, voice, or a combination of both
- ✓ Multiple stores, websites, or markets
- ✓ Different inventories, languages, and store knowledge by location
- ✓ Custom integrations with ecommerce, CRM, inventory, and customer systems
- ✓ Custom workflows for appointments, sourcing, memberships, and support
- ✓ Cross-location analytics and reporting
- ✓ Dedicated onboarding and ongoing account support
We build it around your store
No internal development project and no complicated implementation. We handle the technical work and guide the project from the first conversation to launch.
We understand your business
We talk through your platform, products, customers, brand, and the questions you want Pinpointed to handle.
We build and connect it
We configure your AI Sommelier, connect your live inventory, add your store knowledge, and tailor the experience to your customer journey.
We launch, measure, and improve
Pinpointed begins guiding customers while you track conversations, recommendation clicks, demand patterns, and attributed revenue.
Bring your store knowledge into every customer conversation
Customers can ask the same questions online that they would ask a knowledgeable member of staff in your store.
Guided recommendations
- ✓ Food and meal pairing
- ✓ Budget-based recommendations
- ✓ Style and flavour preferences
- ✓ Personalised gift suggestions
- ✓ Occasion and event recommendations
- ✓ Recommendations from products you actually stock
Store knowledge
- ✓ Delivery times and options
- ✓ Opening hours and locations
- ✓ Returns and refund policies
- ✓ Discounts and promotions
- ✓ Click and collect information
- ✓ Order status enquiries
Commercial insight
- ✓ Attributed revenue and order value reporting
- ✓ Recommendation click-through rates
- ✓ Missing product and unmet demand signals
- ✓ Peak customer activity patterns
- ✓ Customer conversation history
- ✓ Trending questions, products, and categories
Build the online guidance your customers are missing
Tell us about your store, platform, and customer journey. We will show you how Pinpointed could turn your retail expertise into a guided shopping experience.