Frequently asked questions

We integrate with your existing ecommerce platform, including Shopify, WooCommerce, custom APIs and other setups. The AI Sommelier only recommends wines, spirits and beers you actually have in stock, and pricing updates automatically when your store updates.

It means there is no per-conversation charging on the relevant plan. Whether you receive a small number of AI Sommelier conversations or a very high volume, pricing does not increase based on conversation count alone.

Yes. Pinpointed is offered on a monthly basis and can be cancelled at any time. There are no long-term contracts, no penalties and no hidden fees.

Book a demo. We can show you how the AI Sommelier works with a real catalogue, how customers interact with it, and how reporting helps you understand click-through, intent and customer behaviour before you commit.

Pinpointed is built specifically for wine, spirits and beer retail. It handles the same questions your in-store team handles — food pairing, occasion, budget and preferences — and recommends directly from live inventory instead of from a generic catalogue. It also gives you retailer-focused analytics that standard chat widgets usually do not provide.

No separate setup fee applies to the standard deployment. If you need a more complex custom integration or enterprise rollout, we can discuss that separately.

Yes. Independent wine and bottle shops often benefit strongly because the AI Sommelier gives them round-the-clock product guidance without needing extra staff coverage on every page.

Usually yes. If you operate from a single product database or one main API, setup is generally straightforward. If your inventory is split across multiple databases or locations, we can review the best approach with you.